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Protective Measures for Counselors at Smoking-Cessation Clinic of Public Health Center
J Korean Soc Res Nicotine Tob 2024; 15(2): 67-77
Published online June 30, 2024
© 2024 The Korean Society for Research on Nicotine and Tobacco.

Eun-Hi Choi, Ju-Young Kim*, Seung-Mi Choi

College of Nursing, Eulji University, Uijeongbu, Korea
Correspondence to: *김주영
을지대학교 간호대학
E-mail: 20220247@eulji.ac.kr
ORCID: https://orcid.org/0009-0003-2766-8633
Received March 7, 2024; Revised May 23, 2024; Accepted May 26, 2024.
This is an Open-Access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (https://creativecommons.org/licenses/by-nc/4.0/) which permits unrestricted non-commercial use, dis-tribution, and reproduction in any medium, provided the original work is properly cited.
 Abstract
Background: This qualitative research study used focus group interviews (FGIs) to establish protective measures for counselors at smoking-cessation clinics of public health centers in response to client complaints.
Methods: Participants were recruited by posting recruitment documents with information about the research purpose and methods on the SNS platform of the public health center of G-province from 1 to 8 December 2023. Ultimately, 10 counselors from 8 public health centers in Gyeonggi-do participated in this study. FGIs were conducted with each group consisting of five participants in two groups.
Results: This study extracted 3 main themes and 16 subthemes regarding the provision of smoking-cessation counseling. The main themes identified included problematic client behavior, factors hindering protection, and demands for protection. Moreover, six subcategories for protection measures in response to client complaints were identified, namely posting notices, installing emergency alarms and closed-circuit televisions (CCTVs) in the counseling rooms, improving preparation to appear professional, implementing official documents and furthering education, strengthening readiness to respond to uncommon complaints, and supervisor support.
Conclusion: Based on these results, we recommend the following. First, a notice prohibiting verbal abuse in smoking-cessation counseling rooms should be posted, and emergency alarms and CCTVs should be installed. Secondly, public health center personnel should be trained, focusing particularly on scenarios with unusual complaints.
Keywords : Smoking cessation; Counselors; Complaint response; Protective measures
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