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Protective Measures by Counselors in Smoking Cessation Clinics of Public Health Center
J Korean Soc Res Nicotine Tob
Published online May 26, 2024
© 2024 The Korean Society for Research on Nicotine and Tobacco.

Eun-Hi Choi 1, Ju-Young Kim 1, 2, *, Seung-Mi Choi 1, 2

Eulji University
Correspondence to: Ju-Young Kim, 712, Dongil-ro, Uijeongbu-si, Gyeonggi-do, 슦렪踰덊샇: 11759, 쟾솕: +821095371571
Background: This study is a qualitative research using Focus Group Interview (FGI) to establish protective measures for counsellors in smoking cessation clinic at public health centres in response to complaints from clients.
Methods: The study recruited participants by posting recruitment documents with information about the research purpose and methods on the SNS platform of the public health centre of G-province from 1 to 8 December, 2023. In the end, a total of 10 counsellors from eight public health centres in Gyeonggi-do participated in the study. The interviews were conducted using FGI, with each group consisting of 5 participants, making a total of 2 groups.
Results: The study resulted in three main themes and sixteen sub-themes regarding the provision of smoking cessation counseling. Main themes were identified as client problem behavior, factors hindering protection, and demands for protection. Among them, protection measures for responding to clients complaints included six sub-categories such as posting notices, installing emergency bells and CCTV in counseling rooms, enhancing preparation to appear professional, implementing official documents and education, strengthening readiness to response uncommon complaints and supervisor support.
Conclusion: On the basis of these results, we suggest the following. Firstly, it is necessary to post a notice prohibiting verbal abuse in the smoking cessation counselling room and to install an emergency bell and CCTV. Secondly, we propose to conduct training in public health centres, including scenarios with unusual complaints.
Keywords : Smoking cessation, Counselors, Complaints Response, Protective measures